I heart reviews. Whoever thought of adding reviews to websites - I will marry you and have your babies and cook for you. Yeah. I love reviews.
I do not buy anything over a $100 without a review first. Unless it's spontaneous but I'm not making a ton of $100 plus quick like purchases. My favorite retailer reviews are from Amazon, Target and Zales. Yeah - the jewelry store. Have I bought any jewelry from them? Heck, no. Buuut there is a ring on there that if a certain someone proposed with, I would die. The reviews for it are just kick ass awesome, they have lead me to read other Zale product reviews. (which reminds me how in the world do girls just drop hints on the ring they want? please share. Or F it I may just buy it myself, it's $200.)
What makes my heart sing are travel site reviews. It's the only way for me to travel really. I read the review for the city, airline, hotel and any restaurants in the area. While it's the good reviews that give me a piece of mind, it's the poor reviews that I'm on the hunt for.
I don't want to hear that the hotel was just gorgeous and great and how reviewers will be coming back for years and they'll even bring back the kids. No. I want the haters. I want the nitty and the gritty. The high maintenance folks.
TripAdvisor is full of high maintenance folks.
They're the ones that are moaning over the lack of customer service. The ones who complain that OMG! their room was not ready at 3:01pm for check in. They are complaining that the pool noise is too loud when they selected a pool view room or that it took room service half an hour to bring them hot water in 500 room hotel.
Why so crabby?
I picture these people to be Princesses or the people where a night at the HoJo is equal to a night at Trump Plaza. Do you know those folks? Sadly, I do. They believe any service type of place should treat them like they have a wallet the size of Jay-Z's. It's embarrassing for me, at least.
I go to McDonald's and have that expectation. I go to a Westin and there's that expectation. Then I treat myself to a 3-star resort and we will have those expectations too. You cannot have the attitude that row 23A should be treated the same as row 1A on American Airlines. You just can't. Sure, there is a level of customer service that should be met. And I do believe that we should all be treated equally. But I live in the real world where I know when I'm paying for the $99 a night room, I am not going to have a personal butler like the penthouse suite.
You should read TripAdvisor, if for anything, entertainment. I really get into the ones of places I've been to see if my experience matches others. More often than not, it does.
Yes, I judged some of our upcoming trip to Palm Springs on what others were saying on TripAdvisor. In no way did it distract me from making the booking, it will just keep me aware. And I get to warn Cowboy because sometimes he can be one of those sitting on the plane acting like its privately coursed just for him. Let's not go there.
TripAdvisors have knocked our hotel several times, but it's high up on the list of other sites. I took it with a grain of salt especially when I read Mr. Review. Mr. Review is that reviewer that has like a 100 reviews on site and none of them are good. I've come to the conclusion that it takes a lot to make Mr. Review happy. And yes, I know the reviewers by name. I'm stalking TripAdvisor that much.
For me, I'm easy. This is what I expect out of a hotel: a clean room and fresh towels. If that's happening, we're good. Like 4 stars good.